TERMS OF SERVICE
This website is operated by mien cycling garments b.v.. Throughout the site, the terms “we”, “us” and “our” refer to mien cycling garments b.v..
mien cycling garments b.v. offers this website, including to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
mien is a trademark of mien cycling garments b.v,.
Registered in the Netherlands Company number: xxxx
VAT registration number: xxxx
Registered office address:
mien cycling garments b.v.
Grotestraat 20, 6722 Gm, Borne, Netherlands
You will need to register to be able to access some services on the mien.bike website (our “site”). When you register your details online, it is your responsibility to ensure that the information provided is accurate and up to date. You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret.
When you place an online order through the site, you will be requested to provide personal and card payment details. As part of the online transaction, we will perform a fraud credit check via our payment provider Braintree. By submitting a payment through the site, you are granting permission for us to carry out such checks via Braintree as required.
Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalised until the order dispatches from the warehouse, and payment is successfully taken.
All site pricing will be shown in local currency where available, and otherwise priced in Euro (€). Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
All UK and EU pricing is shown inclusive of tax. All other pricing is shown exclusive of sales tax, and sales tax may be added at the checkout, once the delivery address has been confirmed. Import duty may be due on your order, please check the regulations with your local customs authorities. Mien is not liable for any duty payments outside of the EU and UK.
Sale pricing adjustments
From time to time, mien will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, mien is happy to compensate the difference between the amount paid and the discounted price, if the item was purchased within 14 days of the commencement of the specific discount.
Please note that we are not able to offer any refund if the same item (inc. colour/size) is not in stock on the site at the time of the request, or if the item was originally purchased at a discounted sale price or we have already provided a price match on the order.
Payment & Order Acceptance
We accept the following payment types on our site:
Gift vouchers and e-vouchers
Maestro (Euro only)
Payments for all orders are taken on confirmation of the order, and are subject to fraud checks and checks by the card issuer.
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.
We will process your payments securely via the Braintree payments system, and all payment details will be encrypted. All stored card details will be stored securely on Braintree’s secure servers.
Your payment and order will only be deemed as final when final payment is taken on confirmation of the order. We reserve the right to refuse any payments or cancel orders at our own discretion.
Gift vouchers and e-vouchers
Gift vouchers and e-vouchers (“Vouchers”) cannot be bought using discount or promotional codes, and cannot be purchased with another Voucher.
Vouchers can be redeemed to purchase mien products only online, at mien.bike.
Vouchers can be redeemed in part, with the remaining balance credited to your mien account.
Vouchers must be redeemed within twelve months of purchase and any unused balance will not be refunded or credited after such time.
Any balance credited from a part-redeemed Voucher must be used in the same currency as the first purchase it is redeemed with.
If the order value is greater than the value of the Voucher, the difference must be paid by credit/debit card, or using Paypal.
Please look after your Vouchers as we are unable to replace them if they are lost, stolen or damaged.
Returns & Exchanges
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 90 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 28 days old must be sent back to mien within one month of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.
Faulty items will either be replaced, repaired or refunded following evaluation by the mien Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (12) months for a replacement or a repair. If neither of these is possible, we will offer a refund.
Returns are only accepted online for items purchased directly from mien.bike. If you have purchased your item from a retailer, you should return the item directly to the retailer where the item was purchased.
Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit to the gift recipient. mien are unable to refund postage on returned gift items.
To initiate a return, simply visit mien.bike/pages/returns.
Order cancellations under the Distance Selling Regulations/Consumer Contracts Regulations
For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014, you have the right to cancel your order within a certain time frame. mien will honour such cancellation provided it is made within fourteen days of receiving your items. Notice must be given in writing, by email to:
For all order cancellations through the DSR/CCR, you are eligible for a full refund including your shipping costs. Refunds will be processed within 30 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition. To initiate your return, please go to mien.bike/pages/returns
Exceptions to the General returns & exchanges policy
All Vouchers are non-refundable.
Personalised items cannot be refunded or exchanged once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised products are entered.
All underwear must be returned unworn. We reserve the right to refuse any returned underwear garments which we believe to be worn.
Intellectual property rights
Usage of the mien site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from mien cycling garments b.v.
Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.
Our contact details are set out under the “Contact Us” section of the site.
Governing law and jurisdiction
These Terms & Conditions are governed by Dutch law and you and we agree to submit to the non-exclusive jurisdiction of the Dutch courts in respect of any matter arising hereunder.
© mien cycling garments b.v. November 2016
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.